TripAdvisor noisy review

Days ago a guest of our reviewed our place at tripadvisor []:

Title: Fabulous Staff and room...Noisy location

We live in a Condominium

The B&B Savoia is located inside the Condominium of "Via Savoia, 72"
As read on Wikipedia [link], condominiun (latin word, in italian we say "Condominio") is a common property where many private apartments share same areas and services (hallways, elevators, exterior areas, etc)